FAQ

Who can I address in case of unsatisfactory services?

In such case, contact us at the general inspection hotline: 291 21 42

Is home delivery available within Tbilisi and what are the rates?

Home delivery is available within Tbilisi. It costs 6 GEL per parcel.

Is it possible to check the location of the received or sent parcel online?

Georgian Post does not provide the service at the moment.

I received a message, what should I do?

You should visit the service center at the address indicated in the message or contact our hotline: 224 09 09

What are the due dates for express and standarddeliveries?

Express delivery takes 5-7 days; standard delivery 2-4 weeks.

When is the parcel subject to clearance?

The main parameters are: if the parcel value exceeds 300 GEL and if there are over 5 items of
the same kind in the parcel.

What is the hotline number of the call center and its working hours?

Tel: 224 09 09
Monday - Friday: from 9:30 to - 19:00
Saturday: from 9:00 to - 15:00

Sunday: from 10:00 to - 15:00

What are the service center working hours?

Monday - Friday: from 9:00 to - 17:00
Saturday: from 9:00 to 15:00